Well, I’m here to stand up and proudly proclaim: “Hi, I’m Liz, and I am a voicemail recorder.” Actually in our business we call them Interactive Voice Response or Message On Hold recordings (IVR and MOH for short).
Let’s face it, these days, the IVR/MOH system is usually your first contact with a company. It’s the first impression you get and usually that’s the impression you stay with when dealing with a company forevermore.
We’ve all heard horror stories of being trapped in a voice mail maze, or about the awful voice you had to listen to while on hold. That’s not the impression that a company wants project. Those awful recordings were probably recorded by – if I may be so bold as to to assume – the cute receptionist that was pressed into service to “just record this into the phone.”
Clients that hire me and my fellow IVR/MOH specialized voice talents know how important it is to give a good first impression. They know that by having an effective IVR or MOH system in place they are putting their best foot (or voice!) forward.
An effective IVR or MOH recording will keep a company’s clients happy by routing them to the correct department quickly…which gets their questions answered quickly…. which keeps them coming back and doing business with the company. An effective Message on Hold recording educates customers about your business and your services
So the next time you are asked to “Press 1, for Sales” or to “Ask our representative about our 10% discount on bulk orders” say “Hi!” That pleasant sounding voice may just be mine!